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ServiceNow Implementation Specialist

Job description

Embark on a journey of IT transformation with a prominent governmental entity keen on elevating its IT Service Management Maturity through the implementation of ServiceNow platform. As a seasoned ServiceNow Implementation Specialist, you will play a pivotal role in steering the successful design and execution of IT Service Management and Strategic Portfolio Management capabilities.

Your realm of responsibility:
  • Configuring, customising, and maintaining standard ServiceNow ITSM modules/components.
  • Orchestrating the development and implementation of new ServiceNow applications and integrations, ensuring they are finely tuned to customer requisites from inception to fruition.
  • Aiding in the roll out of ITSM Standard, CSM Standard, CMDB and SPM visibility, integration, and data necessities.
  • Crafting, designing, and deploying application modules, workflows, and catalogue requests.
  • Translating business needs into streamlined processes, high-level solutions or support models.
  • Future-proofing applications by envisioning their evolution.
  • Tackling complex challenges in a dynamic and agile environment.
  • Collaborating closely with project teams, business stakeholders, and technical resources to ensure a triumphant delivery of ServiceNow solutions.
Performance Metrics:
  • Discovery (10%): Lead the design and documentation of technical solutions, advocating a mindset of continuous improvement.
  • Development (50%): Oversee the design, development, testing, and implementation of application solutions, automation workflows and integration solutions.
  • Compliance & Security (10%): Manage non-compliance remediation and provide security hardening insights.
  • Testing (15%): Engage in System and Integration Activities, remediate defects ensuring acceptance of remediation.
  • Go-Live & Hypercare (10%): Support technical go-live activities, remediate defects during Hypercare ensuring acceptance of remediation.
  • Documentation & Training (5%): Support documentation of As-Built solutions, mentor and train DevOps team members, and aid stakeholders in Operational Readiness activities.
  • Bachelor’s degree in Computing Science, Information Technology or related field.
  • ITIL 4 Foundations Certified (or higher), ServiceNow System Administration or Certified Implementation Specialist Certifications.
  • Australian Citizenship and ability to gain NV1 Clearance
  • 5+ years of experience in ServiceNow implementation.
  • Proven track record in Business Process documentation, re-engineering, and implementing ITSM and SPM solutions.
  • Proficiency in web development languages such as JavaScript, XML, Angular JS, Bootstrap, AJAX and HTML/CSS.
  • Demonstrable experience in Web Service integrations using SOAP and REST.
  • Strong analytical and problem-solving aptitude coupled with proficient interpersonal skills.
  • A "can do" disposition, highly organised with the knack to prioritise tasks under pressure.
  • Rapid Technical Learning: Absorb technical knowledge swiftly and adept at learning new industry, company product, or technical knowledge.
  • Stellar Communication: Possess highly developed communication skills both written and oral, coupled with strong listening and questioning talents.
  • Accountability & Passion: Exemplify a self-managed ethos with a zest for quality service delivery.
  • Discerning Decision-making: Exhibit good decision-making based on a blend of analysis, wisdom, experience, and judgement.
Position yourself at the helm of a significant IT transformation venture, ensuring a seamless transition and operational excellence in ServiceNow platform management. As an external recruiter, we are thrilled to connect ambitious candidates with this exciting opportunity. Seize the chance to make a meaningful impact; apply now to join a team of seasoned IT professionals dedicated to harnessing the power of ServiceNow to drive organisational success.


Apply now for a confidential conversation