About My Client:

A leading Australian telecom company, centered in Sydney, is on the lookout for a Technical Service Manager. Known for providing exceptional customer care and having a state-of-the-art technical support center, this company is expanding its operations to further elevate the customer experience. They pride themselves on a culture of excellence, innovation, and a commitment to providing the world's best customer service.

Key Responsibilities:

• Lead a team of network engineers to exceed service expectations.
• Act as the primary coordination point for service requests, escalations, and management of service faults with third-party providers.
• Ensure continuous service and network monitoring.
• Drive technical resolutions for customer-reported issues.
• Maintain ongoing communication with stakeholders on service request progress.
• Facilitate coaching, mentoring, and development of the network engineering team.

Desired Skills and Attributes:

• Proven leadership experience in customer-facing technical service centers.
• Strong background in telecom and network infrastructure management.
• Excellent communication and stakeholder management skills.
• Demonstrated ability to implement continuous improvement strategies.
• Capacity for critical thinking and problem-solving.
• ITIL certification and a STEM-related degree are preferred.

Why Join?

This role offers the opportunity to lead a dynamic team within an innovative and supportive environment. The company's focus on delivering superior customer service and continuous improvement provides a rich ground for professional development. You'll be at the forefront of telecom technology, contributing to a service that makes a real difference in customers' lives. The role promises a rewarding career path, with a