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Technical Services Manager - 1843415

Job description

About My Client:


A leading Australian telecom company, centered in Sydney, is on the lookout for a Technical Service Manager. Known for providing exceptional customer care and having a state-of-the-art technical support center, this company is expanding its operations to further elevate the customer experience. They pride themselves on a culture of excellence, innovation, and a commitment to providing the world's best customer service.


Key Responsibilities:

  • Lead a team of network engineers to exceed service expectations.
  • Act as the primary coordination point for service requests, escalations, and management of service faults with third-party providers.
  • Ensure continuous service and network monitoring.
  • Drive technical resolutions for customer-reported issues.
  • Maintain ongoing communication with stakeholders on service request progress.
  • Facilitate coaching, mentoring, and development of the network engineering team.


Desired Skills and Attributes:

  • Proven leadership experience in customer-facing technical service centers.
  • Strong background in telecom and network infrastructure management.
  • Excellent communication and stakeholder management skills.
  • Demonstrated ability to implement continuous improvement strategies.
  • Capacity for critical thinking and problem-solving.
  • ITIL certification and a STEM-related degree are preferred.


Why Join?


This role offers the opportunity to lead a dynamic team within an innovative and supportive environment. The company's focus on delivering superior customer service and continuous improvement provides a rich ground for professional development. You'll be at the forefront of telecom technology, contributing to a service that makes a real difference in customers' lives. The role promises a rewarding career path, with a