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Service Delivery Manager - Cloud Services

Job description

The Company

Join a leading Australian provider of cloud services for business and government. This locally owned and operated company is renowned for its industry-leading customer service model and is trusted by clients to deliver services that enable their success. The company prides itself on creating a positive and energizing work environment, ensuring employees love what they do. Recently recognized as Australia’s #1 Tech Best Great Place to Work in 2024, this is an exceptional opportunity to join a top-tier organization within a high-performing team.

Key Responsibilities:

• Develop and manage strategic operational relationships with customers, including senior C-suite contacts.

• Support and assist customers with their operational requirements and queries through site visits and phone contact.

• Meet with customers to capture and share information relating to incidents and projects.

• Project manage the implementation of or changes to services.

• Interface with internal stakeholders to resolve issues or inquiries.

• Act as a point of escalation for all operational issues and concerns within the defined portfolio.

• Identify opportunities where the company’s products and services can meet customer needs.

Desired Skills and Attributes:

• University degree.

• Ideally 5 years of experience in roles such as Service Delivery Manager, Project Manager, or Customer Success Manager.

• Experience in the IT industry, preferably within a Managed Services Provider, IaaS Provider, or Public/Private Cloud provider.

• Understanding of cloud technologies.

• ITIL, Agile, and/or Prince II certifications are highly desirable.

• Previous experience as a project manager or project coordinator is a plus.

• Exceptional customer service skills.

• Excellent written and verbal communication skills.

Why Join?

Join a company with the highest Net Promoter Score on the ASX and recognized for the world’s best customer experience in 2020 at the World Communications Awards. You’ll be part of a driven team with a collaborative culture that values decision-makers and action. Benefit from extensive learning and development opportunities, including Gallup strengths-based training and defined career pathways, ensuring fantastic internal mobility opportunities across the group.

Apply now and one of the White Bay team will reach out to you very soon.

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