A fast-growing enterprise SaaS company with a reputation for delivering high-impact solutions to major global brands. With a 95% customer retention rate, this company provides a “sticky” platform that customers rely on for efficiency and scalability. As they continue to expand, they are looking for a strategic Customer Success Manager to manage 40 high-value accounts, drive engagement, and unlock new revenue through cross-selling opportunities.

Key Responsibilities

• Own and nurture relationships with 40 enterprise customers, ensuring retention and long-term success.
• Engage with C-Level executives to drive business outcomes and maximize platform value.
• Conduct executive business reviews to highlight platform ROI and identify growth opportunities.
• Lead renewal discussions, maintaining an industry-leading 98%+ retention rate.
• Identify and execute cross-sell and upsell strategies, increasing net revenue retention to 115%+.
• Collaborate cross-functionally to align customer goals with internal teams.
• Act as a strategic advisor, helping clients optimize their use of the platform for maximum impact.

Desired Skills and Attributes

• Experience in Customer Success or Account Management, ideally within a B2B SaaS environment.
• Strong commercial acumen with a proven ability to drive expansion and revenue growth.
• Ability to engage and influence C-Level executives and senior stakeholders.
• Proven success managing enterprise accounts with high ARR ($3M+ preferred).
• Excellent negotiation and presentation skills.
• Resilient, adaptable, and able to thrive in a fast-moving environment.

Why Join?

• Take ownership of a high-value enterprise customer portfolio.
• Work with a market-leading SaaS platform that customers depend on.
• Drive strategic initiatives with real revenue impact.
• Hybrid work model: Three days in-office, two remote.
• Career growth opportunities with mentorship from industry leaders.
• Join a high-performance, collaborative team that values innovation.

Apply now and one of the White Bay team will reach out to you very soon.

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• Own 40 enterprise accounts, high retention.
• Engage with C-Level stakeholders.
• Drive renewals, cross-sells, and upsells.



Boolean Search String:

Customer Success, Account Management, Enterprise SaaS, C-Level Engagement, Cross-Selling, Upselling, Retention, Expansion, ARR, Negotiation, Stakeholder Management, Executive Business Reviews, B2B, Revenue Growth, SaaS Platform, High-Value Accounts