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Customer Success Manager

Job description

Customer Success Manager

The Company
This is a well known Australian ed-tech company, and they're looking to grow their sales team with a Customer success manager focussing on customer retention and upselling by ensuring all of the existing clients are satisfied, and the features of the product are known by the users. They deliver tech and education products recognisable to every student in Australia, and many countries internationally. They have central offices, and are a group of empathetic people genuinely supportive of their cause and product.

The Role
You will be talking to users (schools) on a daily basis, acting as a product expert and thought partner to drive deeper levels of engagement and usage. You will be responsible for onboarding, training and overall satisfaction of your portfolio of accounts.

Additional responsibilities include:
  • Monitor product engagement to provide data driven action points, identifying "at risk" accounts.
  • Deliver training on how to effectively implement the SaaS product solutions
  • Create, plan and execute on requirements for customised client engagement plans 
This role is suitable for someone who enjoys talking to people on a daily basis and has 2 years experience in sales or account management for SaaS or edtech products. If you're an ex teacher that has classroom experience that will not be essential but highly regarded, as you will have first person knowledge of how the products are used. 

This is an inclusive employment opportunity. We actively support and encourage diversity in the workforce and do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.