A advertising agency renowned for crafting unforgettable customer experiences. With a history marked by handling nearly a billion dollars' worth of incentives and rewards annually, we stand out in a competitive market through innovation and dedication. Our extensive experience in executing large-scale, captivating campaigns for some of the most well-known consumer brands in Australia and New Zealand underlines our prowess in the industry.

Role Overview:

The Customer Loyalty Manager will be a vital part of our Sydney team, enhancing our reward fulfilment processes, elevating customer service levels, and refining our product offerings to meet market trends and client expectations. This role requires someone who has in-depth knowledge of loyalty programs, understands their operations inside and out, and has a proven track record of building or improving these programs through development improvements and savvy marketing strategies for customer engagement and retention.

Key Responsibilities:

• Develop and execute reward strategies that align with client goals.
• Partner collaboratively for a diverse and attractive reward portfolio.
• Manage the efficiency of distribution and redemption processes.
• Utilize feedback and trends to adapt reward offerings.
• Lead a high-performing customer service team to exceed client and user expectations.
• Implement and refine customer service protocols to enhance performance.
• Analyze market trends for product ranging, aligning products with marketing strategies.
• Maintain competitive and relevant product offerings through regular updates.
• Coordinate with supply chain teams to manage inventory effectively.

Desired Skills and Attributes:

• Proven experience in loyalty program management, rewards management, customer service, and product management.
• Exceptional skills in customer relationship building and loyalty program operations.
• Strong communication, organisational, and analytical skills.
• Experience in developing and enhancing loyalty programs through innovative development improvements.
• Savvy in marketing strategies aimed at customer engagement and retention.

Why Join Us?

• Join a vibrant and creative team where your efforts directly impact the satisfaction and success of some of the biggest consumer brands.
• Our dynamic environment offers continuous professional growth and the opportunity to be part of groundbreaking projects that transform everyday interactions into memorable experiences.

Apply now and one of the White Bay team will reach out to you very soon.

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