Company: 

Based in Sydney, this Global Digital & Strategic Analytics Leader is a vibrant, award-winning digital & strategic analytics agency with over 20+ years of experience in delivering value for clients. They've built a reputation of success within the industry, which has attracted some of the biggest brands on the planet (Disney, Liverpool F.C., Microsoft to name a few). Solving clients’ data challenges to help optimize marketing campaigns, improve customer experience, increase competitive advantage, and, ultimately, evolve their organizations. Specialising in Strategy & Design, Implementation, Data Quality & Support, Operational Support, Google Marketing Platform and Consulting services. They have extensive experience bringing science to marketing for clients in the Government, Travel and Tourism, Finance & Insurance, Automotive, Ecommerce, Retail, Property, Agency, Education, and not-for-profit sectors.
  
They are one part digital advertising/paid media management and the other strategic analytics consulting. Due to immense growth, their strategic analytics consulting team, who focus on accelerating the complex analytics journey for enterprise and mid-market clients, are now looking for a Customer Success Manager to join their growing team. The CSM will must be passionate about determining the needs/wants of the client and lead with empathy when steering them in the direction of success. 

 Success in this role: 

• Develop a trusted advisor relationship with key client stakeholders and executive sponsors, fostering regular, impactful engagement.
• Confident working with clients to ensure they are across the performance of data on their platforms (campaigns & traffic) using analytics tools including Google Analytics and Adobe Analytics to measure, monitor, and provide insight into user behaviour.
• Oversee the lifecycle and all aspects of client data health, value realization through data & analytics and assist with marketing campaign optimisation
• Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner.
• Own client meetings, including presenting insights, data analysis and strategic ways forward for clients
• Understand client goals and communicate and advocate for clients' needs internally.
• Keen attention to detail and willing to pay attention to the "small things".
• Excellent written and verbal communication skills.
• Deep experience and expertise in Google Analytics and Google Tag Manager.
• Have a great desire to learn new things and are quick at applying newly learned skills.
• Willing to lean on teammates when needed and support teammates when they need your expertise.
• Excellent interpersonal, presentation and time management skills; must enjoy collaborating with marketers, programmers, and clients.
• An attitude that demonstrates that you will Make Your Mark on client and team growth.
• Work with Client Services, Data & Analytics, Operations and Digital Experience teams to create best-in-class service experiences for all clients.
• Act as a thought leader within the larger Customer Success team to share industry learnings and demonstrate best practices

  Experience/Skills: 

• Minimum 2 - 3 years experience in a Customer Success Manager or Digital Consulting role supporting clients
• Must have proficient experience with Google Analytics, Adobe Analytics & Google Tag Manager
• Certification in Google Analytics (GAIQ) and/or Adobe Analytics (or adequate experience)
• Confident client facing technical ability to navigate technical platforms (Adobe/Google)
• Preferably a background in Media, AdTech, Digital Advertising or Digital Marketing but not a mandate
• Strong consultative approach to Customer Success and be able to influence decision making and steer clients into the path of success
• Excellent communication & stakeholder management skills
• Service-oriented ethos with a strong business mindset and the ability to create strategic plans
• Experience managing, consulting, and negotiating with clients with an excellent track record of Customer Success
• Strong analytical skills, with the ability to identify business issues, analyse data, draw conclusions, and develop actionable recommendations
• Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
• Comfortable in a fast-paced, entrepreneurial, and rapid-growth environment.
• Ability to work independently as well as part of a team

  
This is a career-based organisation and a huge opportunity for a passionate and motivated individual who's obsessed with all things digital so if you feel like this is a match for you, don't hesitate to submit your application!
  
Apply now and one of the White Bay team will be in touch with you. Any questions about the opportunity please reach out neisen@whitebay.com.au